After a friendly and entertaining wine tasting event at El Lugar del Vino in Rivas (The Place of Wine, Madrid), a customer walks in asking for a Rosé right before closing. In just a second, 3 customers get up in unison crying out: “The Peregrino Rosé! The Peregrino!”...
Students often ask me for examples of “being articulate”. Here is a good comparison between someone challenged by communication, and someone who is being articulate. Does it have to do with success? With building trust? What else…? Please watch Jimmy Kimmel’s...
This video about “BUT vs AND” is aimed at providing you with Positive Thinking and Communication tricks that boost your Proactive Attitude, two Soft Skills which bring win-win to your lives. If you’d like to know the 2 other cases of BUT, in Winning Negotiations and...
All companies service, but not all of them care. After our course on ‘Understanding our English Speaking Client’s Perceptions. Outstanding Customer Care’, this group of expert engineers at Experis (Manpowergroup) and Ericsson Malaga, Spain, share with us...
●To watch the 1st Part: youtu.be/0Jb-Z5vp6Vw ●To watch it in Spanish: youtu.be/0Jb-Z5vp6Vw ►Hi there! After listening to the 1st part of this true story on how a ‘copywriter’ can improve a ‘Customer Experience’, and reading all your proactive comments, this is what...
