Being Articulate. Trump vs Obama’s communication skills

Being Articulate. Trump vs Obama’s communication skills

Students often ask me for examples of “being articulate”. Here is a good comparison between someone challenged by communication, and someone who is being articulate. Does it have to do with success? With building trust? What else…? Please watch Jimmy Kimmel’s...
Customer Care exceeds Customer Service 2

Customer Care exceeds Customer Service 2

All companies service, but not all of them care. After our course on ‘Understanding our English Speaking Client’s Perceptions. Outstanding Customer Care’, this group of expert engineers at Experis (Manpowergroup) and Ericsson Malaga, Spain, share with us...

Customer Experience, in style. Part 2-The Tweet

●To watch the 1st Part: youtu.be/0Jb-Z5vp6Vw ●To watch it in Spanish: youtu.be/0Jb-Z5vp6Vw ►Hi there! After listening to the 1st part of this true story on how a ‘copywriter’ can improve a ‘Customer Experience’, and reading all your proactive comments, this is what...